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Author Satisfaction Guarantee

We stand firm on our commitments. If any of the services we provide don’t meet the agreed standards or timelines, you’re protected by our Author Satisfaction Guarantee.

Claim Your Guarantee
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Delivered as Promised, or It’s On Us

If any of the services you purchase, including writing and editing, design, publishing, audiobook production, or marketing, do not meet the agreed standards or timelines, we will make it right or refund the affected service.

  • Notify us: Submit your claim via email or our contact form within 7 days of project completion
  • Review: Our team will respond within 48 hours to confirm the details
  • Resolution: We will fix the issue, redo the work, or provide a refund for the affected service within 7 business days

Scope and Limitations

  • This guarantee applies only to services purchased directly from WriteVault
  • Refunds are limited to the invoiced amount for the service in question
  • Delays caused by missing author materials, approvals, or third-party platform issues are not covered
  • Delays from third-party platforms like Amazon are beyond our control.
  • We cannot guarantee the number of reader reviews or specific ratings, as public opinion is subjective.

FAQ

➤ How long does the guarantee last?

7 days from the date you receive the final deliverable.

➤ What remedies do you offer?

Repair/Redo at no charge, a partial refund, or a full refund depending on the issue.

➤ How long does a claim take?

We confirm receipt within 48 hours and resolve most claims within 7–14 business days.

➤ Does this apply to subscription services?

Applies to the first billed period only. Recurring refunds are handled case-by-case.

➤ Are there geographic restrictions?

No, there are no geographic restrictions. Our services and projects are available to clients worldwide, no matter where you are located.

➤ Is this a legal warranty?

This is our commercial satisfaction guarantee and does not replace statutory consumer rights.

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Pick Up the quill. Your story awaits

Share your ideas with us and start your journey today, you are just one click away from bringing your vision to life, connecting with experts who understand your story, and taking the first step toward creating something truly remarkable.